Frequently asked questions
A little guidance
If you have a question, please browse our list of frequently asked questions below before reaching out — you'll likely find your answer here.
Orders & delivery
From placing your order to receiving your collection.
How long will my order take to arrive?
We process orders within 1–2 business days. Standard US shipping then takes about 3–5 business days. As soon as your order ships, we'll email you a tracking link so you can follow it to your door.
Can I change or cancel my order?
If your order hasn't shipped yet, email us at contact@suescollection.com as soon as you can and we'll do our best to update or cancel it before it leaves our studio.
How do I return my order?
Please review our Return & Refund Policy for eligibility and time limits, then contact our team before sending an item back.
Your hair, your way
Materials, care and finding your colour.
What are your hair buns and pieces made of?
Our buns and hairpieces are crafted from premium synthetic and human-hair blends, chosen to look natural, feel soft, and hold their shape throughout the day.
How do I care for my hair bun?
Gently loosen it with your fingers or a soft brush, and store it in the pouch it arrived in. Keep it away from direct heat and avoid soaking it in water so the style stays beautiful for longer.
Will the colour match my hair?
Each product lists its shade so you can match it to your own hair. If you're unsure which is closest, send us a photo at contact@suescollection.com and we'll happily help you choose.
Always here to help
A personal answer is only a message away.
Do I have to create an account to order?
Not at all — you're welcome to check out as a guest. Creating an account simply makes it faster to track your orders and reorder the styles you love.
How can I contact you?
Email us at contact@suescollection.com or call (702) 344-9339, Monday to Sunday, 9am–6pm. We usually reply within one business day.
Need a little guidance?
From finding your shade to choosing your next style, Sue is here to help.