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This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us.
Upon ordering any of our products, you agree to be bound by these terms & conditions.
The price applicable is that set at the date on which you place your order.
Free Shipping for orders within the United States only at this time. Total costs & fees are recognized before confirming the purchase.
Please note that local taxes, customs and duties may occur.
All hair extensions, hair buns, hair products (Synthetic and human hair) are final sale, exchange only on unopened hair.

By placing an order at you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at for the sale and supply of any products. The information you provide is only available to Poufhairdos and will not be shared with other third parties.


The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from

All transfers conducted through Poufhairdos are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Please note that local taxes may occur.
All items must be returned in their original packaging unused.
All hair extension/clip items are final sale.
30-day return policy begins from the day your order is delivered.


In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company, Sue’s Collection/Pouf hairdos. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Return & Exchange Policy:


Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds on any hair extension purchases. If you believe that you have received defective merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or taken out of the bundle. Our hair undergoes a strict quality control process to ensure customer satisfaction. If you have any questions comments or concerns, contact customer service directly at +1-714-628-6534.

Used hair products cannot be returned due to Regulated Hygiene Laws, absolutely no exchanges or returns of opened packages are possible.

We will gladly accept any exchanges within the 30-day purchase period, provided the item has not been used or opened. All exchanges are required to meet the return standards. Exchange requests must be made within the 30 days of delivery. Per hygiene laws and for sanitary purposes, we cannot accept returns/exchanges on hair that has been used or opened.

All items must be returned in their original packaging.
All hair care items are final sale.
30-day return policy begins from the day your order is delivered.
Pouf Hairdos assumes no responsibility for merchandise damaged or loss by carrier handling the returned merchandise.
You will be responsible for paying all return shipping costs.
Allow up to 2-3 weeks for the credit to be issued.
By agreeing to our terms and conditions you understand that there are NO REFUNDS or chargebacks allowed.


We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removed, or edited any materials or content on this Site, refusing to process a transaction or suspending any transaction after processing has begun. Furthermore, you agree that we may use Personal Information provided by you in order to conduct fraud checks. Personal information that you provide may be disclosed to a credit or fraud prevention agency, which may keep a record of that information to use for future disputes. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms of Use.


All major Credit and Debit Cards and PayPal are all acceptable methods of payment. Our Terms are payment in full prior to shipment of any products. All goods remain the property of the Company until paid for in full. By agreeing to our terms and conditions you understand that there are NO REFUNDS or chargebacks allowed.

Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.


It may take 1 business day to process your order. Pouf Hairdos does not take responsibility for products that are lost or stolen after they have shipped with proper tracking. We are not responsible after we have shipped any items. Please contact carrier for any lost packages. We are not responsible for the postal carriers.


All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination.


Discount codes will be applied at checkout to the final order. Pouf Hairdos is not responsible for any orders placed without a discount code entered at checkout. Discount codes cannot be stacked; there is one discount code per order.


We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor’s display of any color will be exactly the same of the color of the hair.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Additional Information

Pouf Hairdos reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Glam Seamless has the right to cancel the order and refund any amount paid in the best way. Glam Seamless shall also notify the customer of equivalent replacement products if available.

Please send all inquiries to

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Return & Refund Policy