For Buyers
At Sue’s Collection, we want you to be completely satisfied with your purchase. If you need to return an item, we’re here to help.
Eligibility for Return and Refund
To be eligible for a return and refund, the product must be in the same condition as when you received it and undamaged in any way.
NOTE: Due to our strict adherence to sanitary, hygienic, and health regulations, we do not accept used or damaged hair bun extensions and do not resell used hair extensions. Because we care about our customers’ safety, we never resell used hair products.
Return Process
Please contact our customer service team within 7 days of receiving the item to initiate the return process.
Kindly place the item securely in its original packaging and mail your return to the address provided by our customer service team.
Once we receive your item, our team will inspect it and process your refund.
Refund Policy
Depending on the condition of the item and your return reason, you may be eligible for a partial or full refund.
The money will be refunded to your original payment method during the purchase.
Shipping Cost
Shipping costs for returning the item would be the responsibility of the customer unless the item was received damaged or defective. In this case, we will cover the cost of return shipping.
Wrong Item Received
If you have received the wrong item, please contact our customer service team immediately, and we will work with you to resolve the issue promptly.
Our goal is to ensure that all our customers are completely satisfied with their purchases. If you have any questions or concerns about our return and refund policy, please don’t hesitate to reach out to us.
For Retailers
Sue’s Collection is dedicated to providing our retail partners with high-quality products and exceptional customer service. Our return and refund policy is intended to keep our retail partners happy with their purchases.
Eligibility for Return and Refund
Our return policy allows retailers to return unopened products in their original condition for a full refund or exchange within 30 days of receipt.
This policy applies to all orders of $500 or more.
Return Process
To initiate a return, please contact us within 30 days of receiving your order to request a return authorization.
Shipping Cost
Return shipping costs are the responsibility of the retail partners.
Refusal of Return
We reserve the right to refuse any return or exchange that does not meet the above requirements or is received after the 30-day window has passed.
Need help?
Our goal is for all of our retail partners to be completely satisfied with their purchases. Please contact us at sdenha@suescollection.com if you have any questions or concerns about our return and refund policy.